There are major entrances to the concourse level from each of the four corners of the ESSAR Centre. The main entrance to the facility is located in the North West Corner of the building, adjacent to the Memorial Tower. In here you will find the main ticket windows as well as the entrance onto the concourse level which circles around the facility. Located on the concourse level are four main concessions in each corner of the facility as well as four beer stations on the North and South ends. Also located on the West side of the concourse level is the Greyhound merchandise store that is open daily and during all Soo Greyhound home games.
The event level of the ESSAR Centre houses all player and official dressing rooms, kitchen facilities, multi-purpose, and break-out rooms, as well as technical, storage, and loading in and out functions. Also included on the event level is the Soo Greyhound dressing room complex which is equipped with coaching and training rooms, weight rooms, showers, and physiotherapy areas.
The Suite Level of the ESSAR Centre houses 13 private suites, an exclusive VIP Room located on the North end, media and broadcasting rooms, and all administration offices for both the Soo Greyhounds Hockey Club and City of Sault Ste. Marie staff. Private suites ranging in seating size from 10 down to 6. The VIP Room has a capacity of 100 persons and is available for all events at the ESSAR Centre by contacting the Marketing and Events Manager.